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Privacy Policy 

Overview of Privacy Policy

Here at Pelvic Peace of Mind we take the protection of your data & privacy very seriously so that our customers can trust us. Kaper Town Ltd trading as Pelvic Peace of Mind is a business service that provides Electromagnetic Pelvic Floor Re-habilitation. Treatments consist of consultations,  Full Treatment Course (Six or twelve), Top Ups (One off treatments) and Maintenance Plan Treatments. 

 

By accepting our Terms and Conditions, you are confirming you have read this privacy policy (“Privacy Policy”) which describes our collection, use, disclosure, retention and protection of your personal information. Please read carefully and raise any concerns and questions on the privacy practices to the data protection officer Kate Roberts. You can contact the data protection officer/data owner by sending an email to Kate@pelvicpeaceofmind.co.uk or writing to Kate Roberts, The Radiance Residence, 13 Tamworth Street Lichfield, WS13 6JP.

 

This Privacy Policy applies to any website, application or service which references this Privacy Policy. Where you provide us with or we collect your personal information in any of the ways described in section 2 above you agree that we may collect, store and use it: (a) in order to perform our contractual obligations to you; (b) based on our legitimate interests for processing (i.e. for internal administrative purposes, data analytics and benchmarking (see section 3 below for more information), direct marketing, maintaining automated back-up systems or for the detection or prevention of crime); or (c) based on your consent, which you may withdraw at any time, as described in this Privacy Policy.

 

Where we request sensitive personal data from you (i.e. health or medical data), the reason(s) for the request will be clearly given along with the purposes of the processing. Explicit consent through a signature will always be required for us to obtain and process your health information.

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We do not share, rent or trade e-mail lists with other organisations or businesses.

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You can unsubscribe to general mailings (Newsletter) at any time of the day or night by clicking the unsubscribe link at the bottom of any of our e-mails or by emailing us at kate@pelvicpeaceofmind.co.uk.

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Please do not hesitate to contact us if you do not want to receive appointment reminders via email or SMS.

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If you have any queries about how we treat your information, the contents of this Privacy Policy, your rights under local law, how to update your records or how to obtain a copy of the information that we hold about you, please contact us.

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  • This Privacy Policy applies to all services offered by Kaper Town Ltd trading as Pelvic Peace of Mind.

  • To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you:

    • register to use our websites & services; this may include your name (including business name), address, email address and telephone number. We may also ask you to provide additional information about your business and your preferences;

    • place an order using our website or service; this may include your name (including business name), address, contact (including telephone number and email address) and payment details;

    • complete online forms (including call back requests), take part in surveys, post on our message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications or participate in any other interactive areas that appear on our website or within our application or service;

    • interact with us using social media;

    • interact with us through chatbots;

    • provide your contact details to us when registering to use or accessing any websites, services we make available or when you update those details; and contact us offline, for example by telephone, SMS, email or post.

    • In person, during appointments we may collect healthcare and contraindication information solely to ensure patient care (e.g. to ensure that there are no medical conditions or symptoms that make a treatment inadvisable because it could harm the patient & to provide appropriate treatment to patients)

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    We will also collect your information where you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.

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    We also collect information from your devices (including mobile devices) and applications you use to access and use any of our websites, applications or services (for example, we may collect the device identification number and type, location information and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history and your web log information). We may do this using cookies or similar technologies (as described in section 11 below).

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    We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information. For example, information from credit agencies, search information providers or public sources (e.g. for customer due diligence purposes), but in each case as permitted by applicable laws.

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    Providing us with information about others 

    If you provide us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure. In so far as required by applicable data protection laws, you must ensure that you have provided the required notices and have obtained the individual’s explicit consent or otherwise have a legal basis to provide us with the information and that you explain to them how we collect, use, disclose and retain their personal information or direct them to read our Privacy Policy.

  • To the extent permissible under applicable law, we use your information to:

    • provide any information and services that you have requested or any applications or services that you have ordered;

    • provide, maintain, protect and improve any services and information that you have requested from us;

    • manage and administer your use of applications and services you have asked us to provide;

    • manage our relationship with you (for example, customer services and support activities);

    • monitor, measure, improve and protect our content, website and services and provide an enhanced, personal, user experience for you;

    • undertake internal testing of our website, applications, systems and services to test and improve their security, provision and performance, in which case, we would pseudonymise any information used for such purposes, and ensure is it only displayed at aggregated levels which will not be linked back to you or any living individual;

    • comply with any other regulatory or legal obligations;

    • detect, prevent, investigate or remediate, crime, illegal or prohibited activities or to otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes);

    • deliver advertising, marketing or information to you which may be useful to you, based on your use of our services (E.g. Newsletter);

    • deliver joint content and services with third parties with whom you have a separate relationship (for example, social media providers); and

    • provide you with location-based services (for example, advertising and other personalised content), where we collect geo-location data.

     

    Our website, applications (including mobile applications) and services may contain technology that enables us to:

    • check specific information from your device or systems directly relevant to your use of the websites, applications or services against our records to make sure the websites, applications or services are being used in accordance with our end-user agreements and to troubleshoot any problems;

    • obtain information relating to any technical errors or other issues with our website, applications and services;

    • comply with our legal or regulatory obligations;

    • collect information about how you and users use the functions of the features of our website, applications and services; and

    • gather statistical information about the operating system and environment from which you access our applications or services.

    You can manage your privacy settings within your browser or our applications and services (where applicable).

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    In addition to the purposes described in this section 3, we may also use information we gather to deliver advertising, marketing or information to you which may be useful, based on your use of the website, applications or services or any other information we have about you (depending on the websites, applications or services, you may able to configure these features to suit your preferences). Sections 5 and 6 of this Privacy Policy provides further details on how we will do this.

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    Data analytics, and benchmarking

     

    We may use information generated and stored during your use of our services for our legitimate business interests to enable us to give you the best service and/or solutions and the best experience. 

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    These purposes include to:

    • Conduct profiling activities, to evaluate customer segmentation areas/products/services of interest, to adapt our services, support you and personalise the communications we send to you in relation to those services, where permitted by law. To do this, we use data generated by your use of our services and websites (your consent is collected where required by applicable laws). You have the right to object to such use of your personal data in accordance with Section 6 below.

    • deliver advertising, marketing or information to you which may be useful to you, based on your use of services;

    • carry out research and development to improve our services, products and applications;

    • develop and provide new and existing  services.

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    Any individual whose personal information we process has the right to object to processing based on our legitimate interests, and if you wish to do so, please contact us.

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    Accuracy of Collected Data

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    Pelvic Peace of Mind on its own initiative or at your request, update or erase any erroneous or outdated personal data retained in connection with the operation of this Site.

  • Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website https://ico.org.uk/

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    Which lawful basis we rely on may affect your data protection rights which are in brief set out below.

    • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

    • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

    • Legitimate interest- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. E.g. Patients with some health conditions will be unable to receive the treatment (e.g. Pregnancy).

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  • We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant information. We may share your information with:

    • our service providers and agents (including their sub-contractors) or third parties which process information on our behalf (e.g. internet service and platform providers, payment processing providers and those organisations we engage to help us send communications to you) so that they may help us to provide you with the applications, products, services and information you have requested or which we believe is of interest to you;

    • third parties used to facilitate payment transactions, for example clearing houses, clearing systems, financial institutions and transaction beneficiaries;

    • third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites or other third party application providers);

    • third parties for marketing purposes (e.g. our partners and other third parties with whom we work and whose products or services we think will interest you in the operation of your business activities. For example, financial services organisations (such as banks, insurers, finance providers), payment solutions providers, software and services providers that provide business solutions);

    • credit reference and fraud prevention agencies;

    • Government bodies, regulators and any other third party necessary to meet legal and regulatory obligations;

    • law enforcement agencies so that they may detect or prevent crime or prosecute offenders;

    • any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);

    • any third party in order to meet our legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts;

    • another organisation if we sell or buy (or negotiate to sell or buy) any business or assets;

    • another organisation to whom we may transfer our agreement with you; and

    • Government departments where reporting is mandatory under applicable law.

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    We may share non-personally identifiable information about the use of our website, & services publicly or with third parties but this will not include information that can be used to identify you.

  • From time to time, we may use your information to contact you with details about our services which we feel may be of interest to you. We may wish to contact you for this purpose by telephone, post, SMS or email. You have the right at any time to stop us from contacting you for marketing purposes. You may also request at any time that we do not share your information with third parties referred to in this paragraph. If you wish to exercise these rights you can do so by contacting us directly. You can also unsubscribe from any email marketing using the links provided in the emails we send to you.

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    Third party platform advertising

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    Where you respond to communications we post on third-party platforms (such as LinkedIn, Instagram, Facebook, Google and Twitter), we may also share your information with those third parties in order to serve targeted advertising/content to you via the relevant third party platform based on your profile/interests.  Your information is used by the third-party platform provider to identify your account and serve advertisements to you.  You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help/support centre for more information. 

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    If you follow a link from our website, application or service to another site or service, this Privacy Policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.

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    Our websites, applications or services may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account.

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  • Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalised service, and to help make our websites, applications and services better for you.

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    Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services  which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services  to “remember” who you are and to remember your preferences within our websites, applications or services  and which will stay on your computer or device after you close your browser or leave your session in the application or service).

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    Click here to see the cookies we use.

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    We use the following different types of cookies:

    • Strictly necessary cookies These are cookies which are needed for our websites, applications or services to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.

    • Performance cookies and analytics technologies These cookies collect information about how visitors and users use our websites, applications and services, for instance which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services. These cookies don’t collect information that identifies a visitor or user directly. We only use these cookies to improve how our website, applications and services work.

    • Functionality cookies These cookies allow our websites, applications and services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

    • IP Address, device tracking and traffic data We keep a record of traffic data which is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. This may include using certain masked (unidentifiable) data to track where users switch between different devices when accessing the website. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic or device tracking data or site statistics.

    • Your browser settings You may be able to configure your browser or our website, application or service to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, applications or services.

  • Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website https://ico.org.uk/

     

    Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: https://ico.org.uk/ If you are based within the UK in certain circumstances you have the following rights:

     

    1. Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

    2. Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

    3. Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

    4. Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

    5. Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

    6. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

    7. Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

     

    If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice. If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by so that we can keep our records accurate and up to date.

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    If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Policy, we may not be able to provide you with access to all or parts of our website, applications, and services.

     

    Retention of data and information  

    We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

  • Personal information in the European Union and the UK is protected by data protection laws but other countries do not necessarily protect your personal information in the same way. Our website and some of our applications or services or parts of them may also be hosted outside of the UK or the EEA (which means all the EU countries plus Norway, Iceland and Liechtenstein) (together “EEA”) and this means that we may transfer any information which is submitted by you through the website or the application or service outside the EEA to other territories outside of the EEA.

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    We may use service providers based outside of the EEA to help us provide our website, applications and services to you (for example, platform and payment providers who help us deliver our applications and services, or advertising or execute your payments) and this means that we may transfer your information to service providers outside the EEA for the purpose of providing our applications, advertising and services to you.

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    We take steps to ensure that where your information is transferred outside of the EEA by our service providers and hosting providers, appropriate measures and controls in place to protect that information in accordance with applicable data protection laws and regulations. In each case, such transfers are made in accordance with the requirements of Regulations (EU) 2016/679 (the General Data Protection Regulations or “GDPR”) and may be based on the use of the European Commission’s Standard Model Clauses for transfers of personal data outside the EEA.

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    By using our website, products or services or by interacting with us in the ways described in this Privacy Policy, you consent to the transfer of your information outside the EEA in the circumstances set out in this Privacy Policy. If you do not want your information to be transferred outside the EEA you should not use our website, applications or services.

  • We may change this Privacy Policy from time to time. However we will not reduce your rights under this Privacy Policy.

    Current version is V1.0 Sept 20th 2024

  • If you have any queries about how we treat your information, the contents of this Privacy Policy, your rights under local law, how to update your records or how to obtain a copy of the information that we hold about you, please contact us.

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